Services
Report incidents involving aggressive animals that pose a threat to public safety, including animals that are attacking, chasing, or behaving menacingly towards people or other animals.
This service request addresses alley ways which have overgrown vegetation in excess of 12" and/or have litter and/or low hanging tree limbs. Property owners are responsible for maintaining their alleys up to 50% of the alley to the next adjacent property.
Animal Care Services conducts investigations into reported animal bites to determine quarantine requirements for biting animals as the Rabies Control Authority for Bexar County.
Report cases where animals are being neglected, mistreated, or left in unsafe conditions, such as lack of food, water, shelter, or medical care, leading to poor health or distress.
Animal Care Services has a commitment to respond to and investigate calls identifying animals being sold, bartered or traded on roadsides, at flea markets or garage sales as well as those given away as prizes or inducements to promote entrance to businesses.
Request free service to collect leaf bags placed curbside in brown paper bags for disposal, particularly after yard work or seasonal leaf fall.
Report animals that are causing a disturbance by barking excessively or damaging property, including tearing up gardens, chewing on fences, or creating other nuisances.
This service request provides barricades to prevent any hazards that would occur in normal planned activity such as project work, and special events or emergencies such as: sinkholes, down poles, road obstructions, trees down, collapsed roads, water over the road, guard rail damage, sidewalk damage, missing manhole covers, hazmat spills, and high water.
This service requests addresses basketball goals or other obstructions placed on City public way.
Report sidewalks obstructed by brush, debris, or other materials that hinder pedestrian access, posing a hazard to walkers, especially those with disabilities, or forcing people into the street.
Report housing repairs, renovations, or construction activities occurring without the required permits, which could result in safety hazards, non-compliance with building codes, or legal issues.
Report the presence of dead animals on public streets or sidewalks that require removal for health and safety reasons.
Development Services investigates dead tree or hazardous vegetation on private property to ensure compliance with the Property Maintenance Code.
Report issues with abandoned or improperly parked dockless scooters and vehicles in downtown or other citywide areas, where they may block sidewalks, entrances, or pose safety risks to pedestrians.
This service request addresses maintenance concerns for licensed and unlicensed donation containers.
Public Works will dispatch crews to perform maintenance on drainage channels including debris removal and cleaning as well as concrete repairs to drainage channels, pipe repairs, drainage inlet repairs, handrails over channels, and other storm water infrastructure repairs.
Report maintenance concerns related to dumpsters, such as overflowing, unsanitary conditions, structural damage, or malfunctioning lids, which may pose health hazards or attract vermin.
Report issues with electrical systems or lighting in parks, including non-functioning lights, exposed wiring, or faulty outlets, which could affect park safety and usability, especially after dark.
Metro Health inspects food establishments to investigate complaints and ensure the establishment is following Metro Health procedures for sanitary conditions such as no water, sewage backup, cleanliness of the establishment, and overflowing dumpster.
Metro Health will investigate food establishments when a person becomes ill after eating at a food establishment. Critical issues include food borne illness where more than one person or a group of people ate the same food at about the same time in the same establishment.
Homemade food is not allowed for sale to the public. All food sold to the public must be made at an approved/licensed facility. An inspector will visit the food establishment to verify the product source is following Metro Health procedures and that they have the proper license/permit.
Development Services addresses front/side yard parking concerns where a vehicle is illegally parked on an unpaved or unimproved surface in a residential yard.
Report graffiti within park areas, including unauthorized art or vandalism on playgrounds, benches, walkways, or other public facilities, detracting from the park's environment and appeal.
Report graffiti on public property such as curbs, guardrails, traffic poles, or boxes, where unauthorized markings may obstruct visibility or contribute to urban decay. Report graffiti vandalism found on private property or fences, including unauthorized paintings, drawings, or inscriptions that deface personal property and degrade community aesthetics.
All properties in historic and RIO districts, properties individually designated, and all public properties are required to obtain approval in the form of a Certificate of Appropriateness (COA) from the Office of Historic Preservation (OHP) prior to starting work.
This service request is used to report homeless individuals who may be in an encampment in the public right of way (street corner, under a city bridge, on private property), who appear to be in need of assistance and/or are lying down in the public right of way (sidewalk, street corner).
This service request addresses vehicles placed for sale on public locations in which the sale of vehicles is not permitted.
Homemade food is not allowed for sale to the public. All food sold to the public must be made at an approved/licensed facility. An inspector will visit the food establishment to verify the product source is following Metro Health procedures and that they have the proper license/permit.
Report junk vehicles or illegally parked cars on private property, streets, or public spaces, which may create eyesores, block access, or pose safety risks to the community.
Animal Care Services will investigate for injured or sick animals such as an animal hit by car, an animal with broken bones or open wounds and/or noted difficulty walking/standing.
Report junk vehicles or illegally parked cars on private property, streets, or public spaces, which may create eyesores, block access, or pose safety risks to the community.
This service request is for inquiries regarding billing or permit invoices pertaining to Metro Health.
Public Works will investigate manholes that require adjustments and perform the maintenance requested to adjust the manhole on sidewalks or drainage channels. This includes manhole covers that are raised or sunken.
Report instances where scheduled garbage, recycling, or organic collection services were missed.
The Solid Waste Management department provides brush and bulky curbside collection services twice per year. The department delivers notices that indicate the start date of collection. These notices are delivered to residents 10 days in advance of scheduled collection services. Residents who did not receive a notice for services should advise the department. Staff will investigate why the notice was not delivered. If the claim is found to be valid, a collection may be rescheduled.
This service request addresses repairs or improvements to a structure and/or fence without the required permits.
"Residents may request special collections of brush or bulky items for a fee per cubic yard. One item $50.00 Up to four (4) cubic yards $50.00 Each additional four (4) cubic yards (or any portion) $25.00 - **4 cubic yards are equivalent to 6ft (length) x 6ft(width) x 3ft(height)."
The Solid Waste Management department offers an out of cycle garbage collection for a fee of $10 per collection. Residents are eligible for 2 free special collections of leaves per fiscal year (October 1st-September 30th). You may place out up to 50 cardboard boxes or 50 (paper) bagged leaves for collection. Leaves in plastic bags will not be accepted. For any additional leaf collections after the 2 free, there is a $20 fee per collection.
Code Enforcement Services addresses vacant properties, those with no structures, which have overgrown vegetation in excess of 12" and/or have litter in public view on the property.
Public Works will remove vegetation and trees that obstruct vehicles visibility and pedestrian safe passage. They will also maintain city owned right-of-ways that visually obstruct safe passage and perform minor trimming of vegetation that is blocking the view of existing traffic signs or signals including Stop or Yield signs.
Report properties that are unkept, with excessive trash accumulation or overgrown vegetation, which may attract pests, pose fire hazards, or negatively impact neighborhood aesthetics.
This service request is to report visible trash/litter at a City Park.
Parks staff will investigate broken/low hanging limbs or dead/fallen trees and determine the appropriate action.
This service request is used to report issues with playground or fitness equipment which may include repairing, replacing or ordering components and equipment at a City Park.
Report water leaks or plumbing issues in parks, such as broken fountains, leaky irrigation systems, or malfunctioning restrooms, which can lead to water waste, flooding, or inconvenience to park users.
Request repairs for potholes, cracks, or other street damages that pose a hazard to vehicles, cyclists, and pedestrians, or contribute to further road deterioration if left unaddressed.
Code Enforcement Services will investigate Residential Pools (pools at a private residence) to confirm if untreated water has accumulated in the residential pool.
This service request addresses leaking or broken water/sewer lines or no water service on private properties.
The Solid Waste Management Department will send an investigator to investigate the incident caused by the Solid Waste Collection crews either during normal or special solid waste collection services. The department will require residents to complete a claim form and follow the steps provided by the investigator for the property damage.
Code Enforcement Services will investigate for low hanging tree limbs over sidewalks and/or streets.
Report homes in need of essential repairs, maintenance, or renovations, where neglect has led to unsafe living conditions, structural damage, or visible decay that affects neighborhood appearance.
Submit a report to request an investigation to install new neighborhood lighting.
Report businesses operating within residential areas without the necessary permits, which may result in zoning violations, increased traffic, noise, or other disturbances not suited to a residential setting.
Celebrate the places, people and traditions that make San Antonio unique with a nomination through the SA Scout program. This request supports electronic entries for the Scout SA Program administered by the City of San Antonio Office of Historic Preservation. The request provides the ability to submit any special places, people and traditions that make San Antonio unique.
Report maintenance needs for school zone flashers, including malfunctioning lights or timing issues, to ensure the safety of children and compliance with traffic regulations near schools.
Code Enforcement Services addresses licensed and unlicensed short term rental complaints to confirm if a residential home is operating an illegal short term rental without a required permit.
Report sidewalks obstructed by brush, debris, or other materials that hinder pedestrian access, posing a hazard to walkers, especially those with disabilities, or forcing people into the street.
Report sidewalks that are damaged, cracked, or uneven, requiring repair to ensure safe and accessible pathways for pedestrians, and to prevent injuries from trips or falls.
Report issues with traffic signals, such as lights that are out, timing errors, or other malfunctions, which can lead to traffic congestion, accidents, or unsafe crossing conditions.
Report the posting of unpermitted signs in public areas, which may violate local regulations, clutter the environment, or mislead the public with unauthorized or incorrect information.
Metro Health investigates smoking in undesignated areas.
Public Works will investigate speed hump hazards and make the condition safe by accessing the damage to the speed hump, repairing the damage to the speed hump or eliminating the hazard.
Report required maintenance at sports fields/courts which may include: soccer; football; multi-purpose, softball; basketball; tennis and handball at a City Park.
Public Works engineering division will conduct an investigation to determine if stop signs are necessary.
In order to ensure public safety and mobility, permits are required to operate in the City?s ROW. Through permitting, the City of San Antonio ensures that all construction activities are well coordinated and impacts are mitigated to reduce public inconvenience, guarantee proper street repair and ensure all regulations are enforced appropriately.
Report debris on the roadway that may cause small hazards such as: nails, glass, gravel, etc. (excluding leaves, oil, concrete, paint, hydraulic materials, furniture, etc.).
Metro Health investigates the sale of cigarettes, e-cigarettes, or tobacco products to anyone under age 21.
Report issues with traffic signals, such as lights that are out, timing errors, or other malfunctions, which can lead to traffic congestion, accidents, or unsafe crossing conditions.
Report damaged, missing, or obstructed traffic signs that provide critical information for road safety, including stop signs, yield signs, or directional signs that are crucial for driver awareness.
Report requests for new traffic signs that provide critical information for road safety, including stop signs, yield signs, or directional signs that are crucial for driver awareness.
Report damaged, missing, or obstructed traffic signs that provide critical information for road safety, including stop signs, yield signs, or directional signs that are crucial for driver awareness.
Report instances where a stray or lost animal has been contained or secured by a resident or passerby, awaiting pickup by ACS.
Report illegal dumping on streets or traffic areas, where unauthorized waste disposal may block roads, contaminate the environment, or create unsanitary conditions that could attract vermin.
Report trees that have fallen from the right of way into the public street which can cause a traffic accident or vehicle hazard.
Report garage sales being conducted without proper permits, or in violation of local regulations, such as operating outside designated hours, causing traffic disruptions, or leaving excessive waste behind.
Report unsecured structures or unoccupied properties that are unkept, with excessive trash accumulation or overgrown vegetation, which may attract pests, pose fire hazards, or negatively impact neighborhood aesthetics.
Vector control technicians will investigate complaints and treat for mosquitoes on public property (excluding residential/private property) located inside the city limits
This service request addresses standing or accumulated water on private properties causing mosquito concerns.
This service request is used to report maintenance of Park Water Features, Pools, Lakes and Ponds.
This service request addresses structures built too close to the property line.
